In spite of the fact that the hosting service supplied by the different companies is roughly the same, every provider has got a customized platform with its own tweaks and ways to complete specific things. This is the reason why, an information-laden knowledge base will be extremely useful both for persons with zero prior experience and for technically skillful individuals who will at some point discover how specific procedures are accomplished, but will waste time meanwhile. The aim of such a knowledge base is to make the service fast and simple to use, sparing users plenty of time and efforts. The outcome is more pleased clients, as they can quickly find the info they want, and much less work for the client care team, because typically most of the enquiries and difficulties that customers have got are already included in the knowledge base. In case the articles themselves are properly written and encompass more things, you will be able to find out more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your first shared hosting package through our company or have migrated your website over to us, you’ll grow used to our services and our in-house created Hepsia hosting Control Panel in no time as we have prepared an extensive web-based knowledge base where you can find all the information that you will ever need – both general info with regard to the web hosting service as a whole and more concrete info about the different features that you can make use of and the issues that you could chance upon. The articles themselves are located in two places. The full article archive can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each and every section of the Control Panel as well. You can find out how to accomplish virtually everything, from enabling an .htaccess file to administering an electronic mailing list, and all the articles include step-by-step guidelines, so you’ll never get confused because of an unclear text. Naturally, if you come across a more specific problem and you do not find anything about it in our knowledge base, you can get in touch with our customer support team members 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated servers, will permit you to access the elaborate online help documentation that we have prepared for you. The articles themselves include general info on our hosting services, informational guides about the various features that you can make use of, along with troubleshooting guidelines that can help you rectify common issues that you may chance upon. The topics that we have included cover more or less everything, from easy things such as how to host a new domain in your account, to more intricate ones such as which SSH commands are permitted on the semi-dedicated servers. Articles that are dedicated to the features of a certain Control Panel section will always be available on the right side of the page that you’re on, whereas the entire article archive can be accessed through the all-encompassing Help section.