A ticketing system is the most widely used correspondence medium that hosting companies offer to their customers. It’s most often part of the billing account and is the quickest way to handle a problem that takes a certain amount of time to examine or that needs to be forwarded to an administrator. Thus, all responses added by either side will be kept in the same place in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to sign in and out of no less than 2 accounts to carry out some procedure or to touch base with the hosting company’s client service team. In case you’d like to administer a handful of domains and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Also, it may take a considerable amount of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you are browsing through your files or updating various settings. The ticketing system is being closely monitored 24x7 by our technical support team members and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to receive help. In stark contrast to some other web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for info with regard to any billing or technical issue. In addition, you can read a variety of help articles, which will help you handle the most commonly encountered predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more efficient to manage everything in one place, so we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to manage the correspondence with our technical support team together with your website files, so you won’t need to remember one more login name for another interface. You’ll be able to post a new ticket or to check the status of an old one with less than a couple of clicks while you are browsing the files within your semi-dedicated account. Plus, you can go through older tickets using a smart search filter or check relevant knowledge base articles, which contain solutions to common predicaments. The inbuilt trouble ticket system is monitored 24/7/365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.