A live chat is one of the channels of communication supplied by some website hosting providers as part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is quicker than a support ticket and it makes it less likely to misspell or misunderstand anything compared to a call with an agent. Furthermore, if the trouble that you have requires some time to be investigated and dealt with, you will be able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can employ a live chat assistance service absolutely free as long as you have world wide web access even if your hosting provider is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

We supply a live chat support service for all of the Linux shared hosting that we offer and we can help you with almost everything in real time. If you don't have an account with our company yet, we will give you more info about the plans so as to help you to get the most appropriate package. If you are an active customer, we will be able to help you with any general or billing matter and with a number of common technical problems, for instance an e-mail address setup in a desktop e-mail client. If you are unable to phone us for whatever reason or you're in some country where we do not have a local phone number, the live chat will be the best option to contact us. Certainly, some issues require extra time to investigate and test, therefore you will need to open a ticket to our technicians, however, we're able to save you time and assist you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all our potential and current customers. In case you are looking for a new website hosting account, you're able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated servers so as to select the best plan for your web sites. In the event that you already have an account with us, we'll be able to assist you in a timely manner with general, billing and 1st level techmatters. Though sometimes you'll need to open a support ticket because there're problems that can't be resolved through a live chat, we can help you with numerous basic jobs, for instance setting up an e-mail account in an e-mail client or redirecting one domain to another one. This way, you'll benefit from timely assistance and you will save a long time.