If you ever have any queries in regard to your web hosting package or you face a problem with your sites, you’ll have to touch base with the respective hosting provider’s help desk support team. It may not make a difference how soon they’ll respond if you’ve got a question of a generic nature, but an issue such as a mishandled software app update, for example, may lead to your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to assist you, the longer the website will be inoperative. In case you offer services or goods online, any outage will affect your site in a bad way and you may lose existing or potential visitors. Many hosting providers, primarily resellers, reply to support tickets and emails within twenty four hours, but in the Internet era that’s way too long, since customers will hardly ever revisit a website that is not functioning correctly for an extended period of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting feature a 60-minute reply time guarantee, which means that irrespective of what question or complication you might have, we will always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support engineers will be at your service 24x7, even on weekends and national holidays, which suggests that you’ll obtain immediate assistance whenever you need it. We realize exactly how expensive time can be, so by the time we reply to your email or trouble ticket, we will have probed into the issue and, if we haven’t sorted it out, we’ll supply you with more information on what you have to do on your end – when the circumstances necessitate it. With our support services, you can be certain that there will be someone to lend you a helping hand instantly, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our extremely fast support service. You will get an answer to any ticket submitted from the web hosting Control Panel or email sent to our customer and tech support team in no more than an hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. Often, it takes considerably less time to examine and fix a problem. We’ll give you more information in case the solution involves something that should be done on your end. In case you contact us during public holidays or weekends, the response time will be exactly the same and since our support team will be at your disposal 24-7-365, you’ll receive timely assistance for any technical, general or billing issue irrespective of the hour.