Being able to contact your shared hosting company whenever you have any questions or experience any troubles is important and how quickly they will reply and react is often crucial, especially if your web site is business-oriented, as more downtime could mean losing potential customers. The support solutions are also a way to recognize genuine suppliers from resellers. The second typically answer just to e-mails or support tickets and you'll have to wait for a whole day or even more so as to receive a reply. When the problem calls for a few responses, you could end up losing a few days to get a problem resolved. With a genuine and reliable web hosting provider, you should be able to connect with the support team at any time and receive a timely response no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance right away, that's why our shared hosting services come with 24/7 technical support and several means of contact. In case you do not have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up obtaining a service that you can't use effectively. If you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires additional analysis. In contrast to the vast majority of providers out there today, we answer to all the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated servers that we supply include 24/7 customer and tech support, so no matter what issue you experience, you will be able to get in touch with us and we'll assist you right away. The guaranteed reply time for every email message or ticket that you open via your Hepsia hosting Control Panel is only one hour; typically the reply time rarely is more than twenty minutes. We also offer phone support with a couple of local numbers globally as well as a live chat, so you can contact us and get more info about our services even if you don't have an account yet. We can help you with nearly any question or a problem you may have - payment methods, plan specs, email configuration, hosting account settings, and many others. If you use our services, you will never have a situation where you need to wait for a couple of days to get a problem solved like you will need to do with a lot of other service providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for every server-related issue or forvarious difficulties and questions regarding the pre-installed software the server is equipped with. If you have not obtained your VPS server package yet, you are able to learn more about our solutions by giving us a phone call or via our live chat service. For more technical problems, you should send an email or open a ticket via your billing Control Panel and you will get support within no more than 1 hour no matter the time of the day, even on holidays and weekends. The typical answer time usually doesn't exceed 30 minutes. If you'd like to have assistance for third-party software, you are able to use the Managed Services upgrade that you can add to each and every VPS plan and our administrators will assist you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

When you buy a dedicated server from our company, you can get in touch with us at any time using a number of channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you can open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any kind of general questions or you would like to find out about our solutions before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in several countries around the globe. In case you need support for third-party software that you are unable to set up or manage efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.