Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Online Control Panel you can find an in–depth Help Center section featuring a ton of how–to articles and frequently asked questions. They are compiled by our support team of skillful techs. Simply fill in your question and our clever platform will give you the most appropriate answer.

  • Top quality support service

  • Educational Videos

  • For people who would like to learn how to tackle a commonly encountered problem by watching a video lesson, we have added a compilation of video tutorials to our Online Control Panel. All the videos are brief and simple to follow. They offer you step–by–step demonstrations of various site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 client support service and come with a one–hour support ticket response guarantee. Our skilled customer service technicians will be available to you around the clock and will resolve any problem that you could possibly run into within less than sixty minutes after the trouble ticket submission. In most cases, a reply will be given to you within 20 minutes.