1 hour ticket response
We are committed to delivering a quick and appropriate answer to each trouble ticket submitted by a client. Our skillful help desk support staff representatives will examine your problem and will offer you the best option. We offer a 1–hour response time guarantee for all support tickets. Actually, the average client support ticket response time has proven to be 20 minutes.
An Excellent Help Desk Service
Our customer service team representatives have significant experience in the Linux shared hosting business and are skillful enough to offer a fast answer to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the support ticket will be forwarded to a developer or system administrator for additional assistance.
An Intuitive Help Center Section
To help you get a quick hint on how you can use a certain feature, we have incorporated a very intuitive Help section in the Online Control Panel. You can search through a huge collection of web hosting account administration articles and website management articles, check out our F.A.Q. section or check out our educational video tutorials.
